Frequently Asked Questions

Below are some of the questions we get on a regular basis.

Q: I have security software, why do I need your services?
A: Software is just part of the solution and having the RIGHT software is critical. How have you configured your security software, your operating system ie: Firewall or did you just accept the defaults when it was installed.

The days have passed when your computer was the target. Today the black hats are after your identity. Access to your money and other assets. Forget the image of the pimple faced geek doing the hacking. Organised crime and even nation states play a part in cyberspace.

Try a free online scan from Microsoft and see if you are really as secure as you think you are.

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Q: What is the worst that could happen?
A: Identity theft is one of the worst things that could happen to you.

This won't only effect you in cyberspace but also translates to the real world. Someone assuming your identity, accessing your bank accounts, taking out loans, etc ,etc won't be easily corrected.

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Q: Can I be effected if I just surf (browse) the web?
A: Just by being connected to the Internet you are vulnerable from a number of attach methods.

Port scanners will detect unprotected data channels onto your system.

Depending on your browser setting, tracking cookies or software (key loggers) may be installed on your system without you even knowing it.

You are also exposed to all the social engineering tricks the black hats trade in. Had any offers that seem to be "to good to be true" lately.

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Q: I do my banking online. What should I know about?
A: You need to know about:

• Your banks usage policy
• Key loggers
• Password strength
• Root kits
• Security software alternatives
• Social engineering ie:Phishing
• Tracking cookies
• Trojans

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Q: How do I protect my kids online?
A: If they are young enough, then you should spend some "quality time" with them surfing the net. You can then explain what is acceptable and what is not.

If they are a older, then set the boundaries and explain what the punishment will be if the boundaries are broken. You can't be there all the time.

Having the Internet access point in a family area is always a good idea and some restrictive software (ie: Net Nanny) may help prompt the kids if they stray.

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